Effective Date: 1st October 2025
Website: nobluelag.com
Business Name: Fortune2build Homes Limited
Business Address: No 1 Redline Resort & Leisure, Okun Mopo, Okun Ajah, Lekki, Lagos.
Contact Email: [email protected]
At Fortune2build Homes Limited, your satisfaction is our priority. If you are not fully satisfied with your purchase of our blue light blocking glasses for gamers, we are here to help with a simple and transparent returns and refunds process.
1. Eligibility for Returns
You may return a product if:
- The return request is made within 7 days of delivery.
- The item is unused, undamaged, and in its original packaging (including protective cases, accessories, and documentation).
- You have proof of purchase (order confirmation or receipt).
Non-returnable items include:
- Products that are damaged due to customer misuse or negligence.
- Discounted or clearance items (unless defective).
- Customised or personalised products.
2. Return Process
To initiate a return:
- Contact Us: Email us at [email protected] with your order number, product details, and reason for return.
- Approval: Our customer support team will confirm eligibility and provide return instructions.
- Packaging: Pack the product securely in its original packaging to avoid damage during return transit.
- Shipping: Send the product to the return address provided by our support team.
3. Costs of Return
- If the product is being returned due to our error (e.g., defective, wrong item delivered), we will cover the return shipping costs.
- If the return is due to customer preference (e.g., change of mind, wrong size ordered), the customer is responsible for return shipping fees.
4. Refunds
- Once we receive and inspect the returned item, we will notify you of approval or rejection.
- If approved, a refund will be processed to your original payment method within 7–14 business days.
- Refunds will cover the product cost only. Shipping fees are non-refundable (unless the return is due to our error).
5. Exchanges
- If you would like to exchange an item for another of equal value, please state this in your return request.
- Exchanges are subject to product availability. If the replacement product is unavailable, we will issue a refund.
6. Damaged or Defective Items
If you receive a damaged or defective product:
- Contact us immediately (within 48 hours of delivery) at [email protected] with photos of the damage/defect.
- We will arrange a replacement at no extra cost or provide a full refund.
7. Late or Missing Refunds
If you have not received a refund within the stated timeframe:
- First, check your bank account.
- Then, contact your bank or payment provider, as processing may take additional time.
- If you still have not received your refund, contact us at [email protected].
8. Customer Support
For all return, exchange, or refund inquiries, please contact:
Fortune2build Homes Limited
Address: No 1 Redline Resort & Leisure, Okun Mopo, Okun Ajah, Lekki, Lagos.
Email: [email protected]